Skip to content

FAQ

Report your issue

If this page does not resolve your issue, please report your issue with following steps

  • Keep running the application, Tray icon → Setting → Export
  • Send the file to pavostudio@hotmail.com and describe your problem, with image or video if necessery

Message: "Start Failed"

This problem may be caused by various anti-virus software or security guards (including Windows Defender), try to add the installation directory to the white list, or close such software and try again

Message: "You must enable Aero theme first"

This problem usually appears in Windows 7 system, right mouse button → Personalize → select an Aero theme

Unable to see wallpaper after launch / Control Panel shows "Disconnected" or "Connect Error"

  • Click 'Launch' in Steam library and select "Repair"
  • Shut down the computer and start up (not reboot)
  • Change default port in tray setting
  • Turn off the network firewall, or add five exe files (lw, lwui, lwtray, exstudio, facetracker) in the installation folder to the firewall whitelist

Can not control wallpaper after launch

  • Click 'Launch' in Steam library and select "Repair"
  • It may be caused by some softwares that blocked mouse event such as Desktop Assistant Software, close them and try again
  • Turn off the network firewall, or add five exe files (lw, lwui, lwtray, exstudio, facetracker) in the installation folder to the firewall whitelist

Black background in Desktop Mode (Windows)

NVIDIA Control Panel → 3D Setting → Disable MFAA and FXAA

Screen Flickering (MacOS)

System Preferences → Accessibility → Display, check Reduce Transparency

Does the software need to connect to Steam？

If you need to use Workshop and Screenshot, you need to connect to Steam, otherwise you can run it without Steam

The Workshop list is empty in Control Panel

  • If you use it for the first time, please subscribe at least one item from Workshop. After the download is complete, it will be displayed in the list
  • If you have subscribed items but the list is empty, check if Control Panel is connected to Steam, then click Refresh Item button

Latest subscribed item does not appear in the list

In some cases, when Steam discovers that the application is running, it will stop downloading the item. You need to close Control Panel first, then reopen it after the download is complete

How to start with OS?

Tray icon → Setting → Start with OS

How to pause the application when other app fullscreen / maximized?

Tray icon → Setting → Play

Why can not see Background and Filter tab in Control Panel?

In Desktop Mode, you can not use Background and Filter

Unable to load video background?

Due to the differences in hardware and system environment, some videos cannot be played properly on some devices

Display issues with model textures

Control Panel → Setting → Display, switch on 'Texture Correction' and change 'Anisotropic Filtering Level' (This will increase GPU usage)

High CPU/GPU usage

Loading several models, filters, effects, and video backgrounds can result in increased CPU and GPU usage

  • Model, video (software decoding) affect CPU usage
  • Filter, effect, video (hardware decoding) affect GPU usage

Others

- How to completely uninstall application

Due to the special update mechanism, uninstalling via Steam does not completely uninstall the application. Follow the steps below to perform uninstallation

  • Go to the installation folder
  • Uninstall software on the Steam client
  • Delete the installation folder